Question 1

How quickly can you fix my damaged panels?

Accepted Answer

We offer same-day service for most panel repairs. Our technicians arrive within the hour with common panel sizes in stock, ensuring your garage door is restored quickly and efficiently. For custom panels, we can typically source and install within 2-3 business days.

Question 2

What causes damaged panels in garage doors?

Accepted Answer

Panel damage typically results from accidental vehicle impacts, weather exposure (especially hail and wind-blown debris), age-related wear and warping, or improper maintenance allowing rust and corrosion. Our experts can assess the damage and recommend whether panel replacement or full door replacement is more cost-effective.

Question 3

Do you offer financing for new traditional door installations?

Accepted Answer

Yes! We offer flexible financing options to make your dream garage door affordable. We partner with multiple lenders to provide competitive rates and terms ranging from 6 to 60 months. Contact us to learn about our current financing promotions and get pre-approved in minutes.

Question 4

How long does a garage door installation take?

Accepted Answer

A standard garage door installation typically takes 3-5 hours for a single door or 5-7 hours for a double door. This includes removal of the old door, installation of the new door and hardware, opener setup, and thorough testing. We complete most installations in a single visit.

Question 5

What's included in your preventive maintenance service?

Accepted Answer

Our comprehensive maintenance includes: visual inspection of all components, lubrication of springs/rollers/hinges, track alignment check, spring tension adjustment, safety sensor testing and alignment, weather seal inspection, opener settings verification, and a written report of door condition.

Question 6

Do you service all garage door brands?

Accepted Answer

Yes, our technicians are trained to service all major garage door brands including Clopay, Amarr, Wayne Dalton, CHI, Raynor, and more. We also work on custom doors and older models that other companies may not service.

Question 7

How do I know if my garage door springs need replacement?

Accepted Answer

Signs your springs need replacement include: door feels heavy when lifting manually, door doesn't stay open, visible gaps in torsion springs, loud bang heard from garage (spring broke), door opens unevenly, or cables appear frayed. Never attempt to replace springs yourself - they're under extreme tension.

Question 8

What warranty do you offer on repairs and installations?

Accepted Answer

We offer a comprehensive 2-year warranty on all installations and a 1-year warranty on repair parts and labor. Our warranty covers defects in materials and workmanship. Many manufacturer warranties extend beyond our service warranty for additional protection.

Question 9

Do you provide emergency service on weekends and holidays?

Accepted Answer

Yes! We offer true 24/7 emergency service including nights, weekends, and holidays at no extra charge. When your garage door is stuck or poses a security risk, call us anytime and we'll dispatch a technician for same-hour arrival.

Question 10

How can I improve my garage door's energy efficiency?

Accepted Answer

To improve energy efficiency: upgrade to an insulated door (R-16 or higher), replace worn weather seals, ensure proper door balance, install a smart opener with scheduling features, and consider adding bottom seal retainers. Our insulated door installations can reduce energy loss by up to 70%.

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